Account Assistant - Financial Services & Client Support

Join Asia United Bank as an Account Assistant and play a pivotal role in supporting our Account Officers in delivering exceptional financial services. Based in the vibrant hub of Canggu, Bali, this position offers a unique opportunity to contribute to our mission of fostering financial inclusion and growth. In this role, you'll be the first point of contact for our clients, handling inquiries, transactions, and ensuring a seamless banking experience. With a dynamic team and a supportive work environment, you'll have the chance to grow and develop your skills in a rapidly evolving industry.

At Asia United Bank, we are committed to providing innovative financial solutions tailored to the unique needs of our clients. As an Account Assistant, you'll work closely with our Account Officers to deliver personalized services, from account opening and maintenance to financial advisory. You'll use industry-standard tools like Core Banking System and Customer Relationship Management (CRM) software to manage client data efficiently. This role is perfect for someone looking to build a career in financial services, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling client inquiries and resolving issues promptly.
• Assist Account Officers in account opening, maintenance, and closure processes.
• Manage client data and transactions using Core Banking System and CRM software.
• Conduct regular follow-ups with clients to ensure their banking needs are met.
• Collaborate with the marketing team to promote our financial products and services.
• Stay updated with industry trends and best practices in financial services.
• Participate in team meetings and contribute to the development of client support strategies.
• Ensure compliance with regulatory requirements and internal policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in a customer service or banking role.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with Core Banking System and CRM software.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in financial services or customer service is a plus.
• Valid ID and clean criminal record.

🛠️ Keahlian

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