Logistics Customer Service Specialist (Compensation Ticket) - Remote from Bali

Join PERSOL as a Logistics Customer Service Specialist (Compensation Ticket) and play a pivotal role in ensuring seamless customer experiences in the fast-paced world of e-commerce and logistics. This remote opportunity allows you to work from the stunning locales of Bali while contributing to a dynamic and innovative team. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be part of a company that values excellence and customer satisfaction.

As a Logistics Customer Service Specialist, you'll handle compensation tickets for customers, ensuring their concerns are addressed promptly and professionally. You'll interact with customers, resolve issues, and ensure they receive the support they need. This role is perfect for someone who thrives in a customer-centric environment and is passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve compensation tickets for customers, ensuring their concerns are addressed promptly and professionally.
• Interact with customers to understand their issues and provide appropriate solutions.
• Coordinate with the logistics team to ensure timely resolution of customer complaints.
• Maintain accurate records of all customer interactions and resolutions.
• Provide regular updates to the customer service team on the status of compensation tickets.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and contribute to the development of customer service strategies.
• Provide feedback on customer service processes to improve overall efficiency and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the e-commerce or logistics industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in English, both written and spoken.
• Experience with customer service software such as Zendesk, Freshdesk, or similar.
• Ability to work independently and as part of a team.
• Familiarity with logistics and e-commerce processes is a plus.

🛠️ Keahlian

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