Customer Service & Marketing Specialist - Luxury Tourism Industry

Join Luxe Star Vacation, a leading name in Bali’s luxury tourism sector, as a Customer Service & Marketing Specialist. This is a unique opportunity to combine your passion for exceptional guest experiences with strategic marketing initiatives in one of the world’s most sought-after luxury destinations.

As part of our dedicated team in Kuta, Bali, you will be at the heart of our customer service operations, ensuring every guest feels valued and pampered. You’ll also play a key role in our marketing efforts, leveraging your creativity and analytical skills to drive our brand’s success in the competitive luxury tourism market.

At Luxe Star Vacation, we pride ourselves on delivering unparalleled luxury and personalized service. With your expertise in customer relations and marketing, you’ll help us maintain our reputation as a premier choice for discerning travelers seeking an unforgettable Bali experience.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to luxury travelers, ensuring their needs are met with a personalized touch
• Manage and maintain our guest communication system, including email, phone, and social media platforms
• Develop and implement marketing strategies to promote our luxury vacation packages and services
• Create engaging content for our website, social media channels, and email newsletters
• Analyze customer feedback and market trends to continuously improve our offerings and marketing campaigns
• Collaborate with the sales and operations teams to ensure seamless guest experiences
• Monitor and report on key performance indicators (KPIs) related to customer satisfaction and marketing effectiveness
• Stay updated with industry trends and best practices in luxury tourism and marketing

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Marketing, Tourism, Hospitality, or a related field
• Minimum 3 years of experience in customer service and marketing, preferably in the luxury tourism industry
• Proficient in using marketing software such as Google Analytics, Hootsuite, or similar tools
• Strong communication and interpersonal skills, with the ability to build rapport with high-profile clients
• Excellent analytical and problem-solving skills to drive marketing initiatives and improve customer experiences
• Fluency in English, with knowledge of local languages (Bahasa Indonesia) is a plus
• Certification in customer service or luxury tourism is a strong asset
• Passionate about luxury travel and committed to delivering exceptional guest experiences

🛠️ Keahlian

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